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JC Properties Case Study

Expanding property management company requiring the combing of UK business and USA business. Have a server onsite here in the UK with the USA having Hotmail, data, files and applications across multiple devices.

ASSESSMENT

The systems in use were disparate and were not allowing the company to communicate effectively, was losing business opportunity by being unable to access the data if in the other country. Needed a system that allowed the communication of both sites without compromising security of data.

SOLUTION & IMPLEMENTATION

24 IT provided us with a Secure online file sharing service that was incorporated into our server, Microsoft Office 365, and VoIP system to allow customers to be able to contact on direct dial lines.

RESULTS

We now have a secure system that allows all users access to both the USA and the UK properties. Our customers can contact the offices either side of the channel and staff are able to update the information that is relevant per property regardless of its geographical location and only requiring that my team get the relevant data input asap to the system.

 Due to the increase of communication and information there is now improved communication between the continental offices and customers really feel that their properties are being managed effectively by a company that has all the information they, the customer, requires at their fingertips. 

CONCLUSION

Smooth running set up has enabled us to grow business as our reputation grows with our efficiency in ensuring that customers properties to a high specification with regular feedback which can be accessed and delivered from secure sites on either side of the Atlantic. No down time since then and the Helpdesk monitors the system in the background and lets us know in a timely way when upgrades are required.

Really feel looked after by 24 IT as part of the family nothing is too much trouble