Managed IT Services

A fixed monthly cost for complete peace of mind.

Reliability and security are essential requirements when choosing a Managed Services company. This is why we consider ourselves a valuable extension to your team, rather than just being an outsourced IT provider.

Unwanted downtime and unforeseen system failures can all significantly affect the productivity and reputation of your business. Our managed services platform equips you and your team with a day to day network of readily available support engineers, who are experienced and can assist with simple, everyday computer errors and slowness, to network-wide server outages.

Monthly fees – one fixed cost

IT running costs can spiral out of control, in particular when it comes to upgrades, renewals and unexpected costs. Many organisations continue to operate using the break fix model – the only downside to using this method is that a lot of the time the requirement for an IT company to help is a reactive response, as organisations have discovered issues or realised for example that hardware needs to be renewed, sometimes, before it’s too late.

A managed service provider, such as us, will thoroughly audit your network, assess your requirements and discuss our recommendations with you. Once you’re ready to come on board, we will inventory your IT equipment and begin to proactively monitor and maintain your network’s systems, including hardware, software, cloud services, applications etc. We consider each client’s requirements based on an organisation’s individual setup and future goals. No one business is the same and neither is your IT.

Remote monitoring

An essential requirement of any organisation’s IT setup is to have complete visibility of server and network performance. Server downtime or failure can sometimes not be avoided, however with our proactive maintenance and preventative monitoring, our team can quickly address areas of concern before they become a nuisance for you.

Managed security

Your hardware and software are not the only areas that our team will ensure are running well and up to date. Security is a key factor when it comes to protecting your network from potential cyber threats and user behaviour. Our systems and team of engineers monitor the likelihood of these threats, whilst mitigating the risk with the use of enterprise grade, disaster recovery tools and industry knowledge to deter the possibility of your IT becoming compromised.

Service level agreement

As a way of helping you to understand your services including what benefits you receive and the monthly cost, we also make it clear what to expect from TwentyFour IT and our team. We do pride ourselves on ensuring that we operate in line with industry standard SLA response times, along with making it clear to you, what you can expect from a professional managed service provider and how we will endeavour to support you with any ongoing and/or future projects.

Transparency from the word ‘go’

We understand that there is a lot to take into consideration when choosing the right managed service provider to partner with, however we would like to think that our testimonials and current partnerships speak volumes. Many of our new partners have come to us for help through referrals from our existing customers – we must be doing something right?

If you’re still not sure whether we will integrate well with your existing IT team or if you’re not sure whether your business is ready to consider a managed services provider, we do offer a free business IT audit for us to help you establish your needs and requirements. You will receive an open and honest report which will feature our key recommendations for your business.

Don’t hesitate to ask us anything – that’s what we are here for.

Your business will benefit from:

  • 24/7/365 Proactive Support and Monitoring
  • Ongoing Preventative Maintenance
  • Dedicated, Experienced Technical Support Staff
  • Comprehensive Monthly Service Reports
  • An Honest, Transparent Service

 

Call 01302 732190 to have a free and honest conversation with our Chief Technical Officer about what we can do to help you reduce downtime and improve your IT systems for the better.  Alternatively, if you don’t have the time to talk right now, send us a quick email with your name and phone number to sales@twenty-four.it and we will call you back.

Don’t forget, you can also select the ‘Live Chat’ option on the site for an instant response to your query or anything you might want to ask our team today!